Excelente servicio técnico. Diego me acompañó durante un problema bastante complejo con mi PC, que presentaba reinicios aleatorios y fallas difíciles de aislar.
Lo que más valoro fue su disposición para diagnosticar el problema de forma seria, probar diferentes alternativas y no limitarse simplemente a cambiar piezas sin analizar primero qué estaba ocurriendo. Revisamos fuente, motherboard, tarjeta gráfica, alimentación, temperaturas, memoria y distintos escenarios hasta lograr estabilizar completamente el equipo.
Finalmente se hizo una migración a una nueva plataforma, conservando y aprovechando los componentes que estaban en buen estado, y el computador quedó funcionando correctamente y sin los reinicios que venía presentando.
También destaco su comunicación, paciencia y disposición para seguir revisando incluso después de entregar el equipo. Además, está ayudándome a evaluar la posibilidad de recuperar las piezas originales para construir un segundo computador en lugar de simplemente desecharlas.
Muy recomendado para diagnósticos complejos, reparación y armado de computadores. Excelente atención, conocimiento técnico y compromiso con encontrar la causa real del problema.
IT support, computer repair, custom software development and artificial intelligence automation from Cartagena, Colombia. Real solutions for businesses and individuals anywhere in the world — no middlemen.
IT services in Cartagena and all of Colombia
IT support, PC repair, OS install & format, virus removal, preventive maintenance, data recovery, GPU/RAM/SSD installation, networking and CCTV — on-site in Cartagena, remote across Colombia and worldwide.
AI & Process Automation
I deploy autonomous AI agents and automated workflows that eliminate repetitive tasks, make real-time decisions and scale operations without constant human intervention.
2025 TrendBusiness Digitization
Digital tools to optimize the operational and administrative processes of your business.
High impactWeb Design & Development
Custom websites, portals and web applications — modern design, real performance, no templates.
Full-stackEnterprise LAN & WiFi Networks
Design, installation and configuration of enterprise networks: managed switches, routers, site-to-site VPN and corporate WiFi systems for homes and businesses.
Virus and Malware Removal
Deep cleaning of viruses, malware, ransomware and spyware. Antivirus, firewall, encryption and access controls. On-site in Cartagena and remote across Colombia.
CCTV & Surveillance
Installation of IP cameras, DVR/NVR and remote monitoring for homes and businesses.
IT Asset Management & Business Support
Administration, inventory, monitoring and preventive maintenance of computer equipment for SMBs and offices. Cartagena, Bolívar and the rest of Colombia.
Computer and Laptop Repair
Diagnosis and repair of laptops, desktops, all-in-ones, printers and peripherals of any brand. On-site computer technician in Cartagena and remote support across Colombia.
Home Automation
Smart home and office automation: lighting, climate control, access and connected devices.
Process Automation
Scripts, bots and workflows to eliminate repetitive tasks and reduce operational time.
Data Recovery from Damaged Drives
Recovery of data from HDD, SSD, USB and SD cards that are damaged, formatted or have logical failures. Pre-diagnosis and on-site service in Cartagena.
Format PC and Install Windows, Linux or macOS
Format, clean install, update and configuration of Windows, Linux and macOS, with prior data backup and drivers. Cartagena (on-site) and remote across Colombia.
PC Build & GPU / RAM / SSD Installation
Custom PC and workstation assembly. Installation and upgrade of graphics cards, RAM, NVMe SSD, power supply and cooling. Advice tailored to your need and budget.
Purchase Consulting
Expert guidance to acquire equipment and technology with the best cost-benefit ratio.
System Migration
Safe transfer of data, configurations and systems between computers or servers.
Equipment Sales
New and used computers, parts and accessories with warranty.
Software Implementation
Deployment, configuration and integration of solutions in enterprise environments.
License Sales
Microsoft 365, Windows, antivirus, enterprise software and productivity tools.
Vendor Representation
Negotiation with technology vendors on behalf of the client for better terms.
Preventive and Corrective PC Maintenance
Physical internal cleaning, thermal paste replacement, temperature checks, optimization, driver updates and preventive computer maintenance. Cartagena (on-site) and remote.
Speed Up a Slow PC and Get Its Performance Back
Is your PC running slow? Real diagnosis (no magic tricks): SSD/NVMe, RAM upgrade, deep cleanup, bloatware removal, boot optimization and clean reinstall when justified. In many cases it ends up faster than when you bought it — without buying a new one. Cartagena and remote.
Remote Support
I solve problems on your computer remotely and securely, without travel. Fast, reliable and efficient — anywhere in the world.
Download RustDesk or AnyDesk
Install or run the support client on your Windows, Mac or Linux device.
Share your ID via WhatsApp
Send me the ID and temporary password shown in the app.
I connect and resolve
I access your device securely and fix the issue in real time.
| Service | Best for | Coverage | How it starts |
|---|---|---|---|
| Remote support | Viruses and malware, slowness, Office, settings and software errors | All of Colombia and abroad | You message me on WhatsApp and I connect with RustDesk or AnyDesk |
| On-site | Hardware failures, upgrades (RAM, SSD, graphics card), networks and on-site installation | Cartagena and the Bolívar region | You message me on WhatsApp and we schedule the visit |
Either way, I reply in under 2 business hours.
What clients say
Comments from clients verified on Google Business Profile. Unedited, unfiltered, never paid. Originally in Spanish.
Excelente profesional , se nota su conocimiento desde el diagnóstico hasta la ejecución del trabajo, asume su trabajo con responsabilidad y garantía, una persona honesta y confiable.
¡Muchísimas gracias por arreglar mi portátil! Quedó funcionando muy bien. Agradezco mucho tu tiempo, dedicación y el excelente servicio. Sin duda, te recomendaré. ¡Que tengas un excelente día!
Diego ha rescatado un PC Gamer que tenía casi perdido. Poco a poco (yo no tengo tanta disponibilidad) vamos actualizándole cosas que deje atrasar. También ha rescatado un playlist de un ipod de más de 20 años, luego de que por equivocación yo lo haya borrado.
La mayoría lo hacemos remoto, lo cual es fantástico. Su trabajo es excepcional.
Ya nos conocemos de hace más de 5 años, y quisiera sólo que se me ocurriera llamarlo más.
Tengo una MacBook Air con chip m2
Cuando se actualizó a MacOS 27 ya no pude conectar mis impresoras Brother hl 1210 y Hp laser jet p 1102. porque no había drivers
Diego lo solucionó sin problemas y ya están funcionado las 2
Agradecida por la atención y la rapidez con la que lo solucionó.
El mejor, desarolló un ERP para mi empresa en dias, totalmente personalizado y siempre disponible.
Excelente servicio. Muy responsable, y profesional. Solucionó el problema de mi computador de forma rápida y explicó todo con claridad. Lo recomiendo por su buen trabajo y atención.
Excelente profesional y como persona.
Su trabajo es impecable y sobre todo muy honesto con sus clientes.
Recomendadisimo 100 x 100 %.
El mejor servicio técnico y especializado de Cartagena.
Servicio rápido y oportuno.
Projects
Implemented systems and live products for real clients in Colombia.
Wave — Nautical Management System
Web platform for managing reservations, vessel fleet, clients, quotes, inventory and real-time metrics for maritime companies.
Nextcloud — Personal Suite
Storage, sync, calendar and collaboration. Private, secure cloud without depending on third parties — for businesses and professionals.
Maritime Operations Management
Service order system for maritime operations: boats, tugboats, coordinator approval, billing and offline mode.
Hotel Amoek
Website for a boutique hotel in Bocagrande, Cartagena. Online reservations, room gallery and local guide for beaches, islands and restaurants.
Rivera de Córcega
Website for a residential land development project in Malagana, Bolívar. Project presentation, amenities, location map and contact form.
Access Control & Payroll
Attendance control system with biometric fingerprint reader, automatic payroll calculation and overtime according to Colombian labor law.
Notarial Deed Generator
Automates the generation of notarial deeds for real estate transactions. Produces a ready-to-sign draft capturing data in seconds.
Savaria Travel
Luxury travel concierge based in Cartagena. Designs intimate bespoke itineraries — private stays in the Historic Centre, diving, wine tastings and access to local artists and guides.
SEO Tool
SEO analysis tool: technical page audits, meta tag review, keyword analysis and optimization recommendations for search engine ranking.
Why choose me for your IT project?
Over 20 years working with Colombian companies — from notaries and construction firms to maritime and industrial businesses. Here's the difference.
Direct contact with me
You talk to the person who solves it. No call center, no lost tickets, no surprise charges. A single point of contact from quote to delivery and post-launch support.
Real availability
Every message answered in under 2 business hours. Immediate response for critical emergencies. No 24-48 hour SLAs like big consulting firms.
Built for your operation
Custom systems built for each business: Wave (maritime), Minutes Manager (notarial), biometric access control. Open source when it fits, no vendor lock-in.
Cartagena & Bolívar
I know the Caribbean region's business landscape. On-site support in Cartagena when needed, remote via RustDesk and AnyDesk with encrypted sessions for the rest of the world.
Only what your operation needs
I don't sell you overpriced or unnecessary components. I recommend what your actual use justifies — no more, no less. And what I sell carries real warranty, not promises in the air.
FAQ
Direct answers to the most common questions.
Got a project in mind?
Tell me what you need and I'll propose a concrete solution. I respond fast.
Message on WhatsApp